<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Holodeck &#187; Planning</title>
	<atom:link href="http://hodesdigital.co.uk/hyatt/tag/planning/feed/" rel="self" type="application/rss+xml" />
	<link>http://hodesdigital.co.uk/hyatt</link>
	<description></description>
	<lastBuildDate>Mon, 06 Sep 2010 10:17:42 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.0.1</generator>
		<item>
		<title>Accomodating for every whim</title>
		<link>http://hodesdigital.co.uk/hyatt/2009/09/accomodating-for-every-whim/</link>
		<comments>http://hodesdigital.co.uk/hyatt/2009/09/accomodating-for-every-whim/#comments</comments>
		<pubDate>Fri, 11 Sep 2009 13:00:44 +0000</pubDate>
		<dc:creator>Andy</dc:creator>
				<category><![CDATA[Friday Mails]]></category>
		<category><![CDATA[General thoughts]]></category>
		<category><![CDATA[Fail]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[IKEA]]></category>
		<category><![CDATA[Monopoly. Hasbro]]></category>
		<category><![CDATA[Planning]]></category>

		<guid isPermaLink="false">http://hodesdigital.co.uk/hyatt/?p=395</guid>
		<description><![CDATA[Earlier this week I sent a mail out heralding the launch of Monopoly City Streets (http://www.monopolycitystreets.com/): a joint undertaking between Google and Hasbro to create a global interactive version of Monopoly. Now given that Google has a monopoly of the search market with nigh on 80% of all searches going through it, and that Monopoly [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.monopolycitystreets.com"><img class="alignleft size-medium wp-image-397" title="Monopoly City Streets_1252673999255" src="http://hodesdigital.co.uk/hyatt/wp-content/uploads/2009/09/Monopoly-City-Streets_1252673999255-300x178.jpg" alt="Monopoly City Streets_1252673999255" width="300" height="178" /></a>Earlier this week I sent a mail out heralding the launch of Monopoly City Streets (<a href="http://www.monopolycitystreets.com/">http://www.monopolycitystreets.com/</a>): a joint undertaking between Google and Hasbro to create a global interactive version of Monopoly. Now given that Google has a monopoly of the search market with nigh on 80% of all searches going through it, and that Monopoly is a pretty popular game (reputed to be &#8220;the most played (commercial) game in the world&#8221;, having entertained over 750 million people since it came to the fore in the early 1930s), you would think that the powers that be would have planned for a lot of activity. Or a lot of interest. So it was disappointing to note that as soon as the game went live, the severs crashed, as the systems could not come with the amount of traffic visiting the site, and the game is still suffering issues as I write.<br />
 <br />
The team&#8217;s excuse was (according to the Monopoly City Streets blog (<a href="http://blog.monopolycitystreets.com/">http://blog.monopolycitystreets.com/</a>)) that despite having &#8220;planned for a lot of traffic on launch day and load testing the game &#8230;for a whole month&#8221; the team simply hadn&#8217;t &#8220;accounted for the enthusiasm of Monopoly fans around the world, everyone who was excited to try out the new experience and non-stop mentions of the game on Twitter, blogs and everywhere else&#8221;. In other words they hadn&#8217;t planned properly.<br />
 <br />
So here&#8217;s the question. Who is responsible for this mess? Is it the agency&#8217;s fault for not having planned thoroughly enough or the clients for not investing enough? Or is it simply one of those things? It&#8217;s an interesting quandary. The client would have had a limited budget for this activity, so the agency and the client would have had to make certain assumptions, amongst which was the amount that should be spent on servers and bandwidth. Despite the popularity of the game, you never know how popular something is going to be until it is actually live. So the team underspent and waited to see what happened. In this case, the team were apparently out by approximately a factor of three. That is a pretty epic fail, IMHO.<br />
 <br />
It&#8217;s not like there are a lack of precedents for an upsurge in activity during launch day. When the Nectar programme was launched back in early noughties, the Nectar team made a similar mistake to universal criticism; more recently when the 1851 census was made available online the servers crashed and it took the team more than two weeks to get things back on track. But. And it&#8217;s a big but. Just because this has happened before, doesn&#8217;t mean that it&#8217;s going to happen every time. And that&#8217;s one of the challenge of being in Client Services &#8211; determining the risk factor of campaigns and elements of campaigns. And managing the fall out when things go wrong.<br />
 <br />
And again that brings us to the real point here. Despite the issues, was there any actual damage to any of the brands involved, or is this just another example of a social media storm that allocates a much higher level of seriousness to an issue than there actually is? The users were being given something for free that was just a bit of fun, so did they have any right to be annoyed if they have to wait before it works properly? In such cases, common sense usually prevails. <br />
 <br />
So it is intriguing to note that in an equally interesting case that Helen came across when surfing (<a href="http://blogs.bnet.com/customer-service/?p=241&amp;tag=nl.e713">http://blogs.bnet.com/customer-service/?p=241&amp;tag=nl.e713</a>), it appears that the team at IKEA went to the other extreme when planning for a new activity (a brochure relaunch) &#8211; they worried too much. In the IKEA case, the issue was centred around the level of animosity that might result if IKEA switched their catalogue font from a bespoke (expensive) version to Verdana (a much cheaper, more accessible version). The creative team were up in arms, the client was terrified and the Twitterati and blogsphere created a lot of noise. But despite all the fuss, and all the noise, it turned out that IKEAs core customers didn&#8217;t actually care.<br />
 <br />
Sometimes, no matter how hard you try, or how much you worry, you just can&#8217;t get it right.</p>
]]></content:encoded>
			<wfw:commentRss>http://hodesdigital.co.uk/hyatt/2009/09/accomodating-for-every-whim/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The price of poor research</title>
		<link>http://hodesdigital.co.uk/hyatt/2009/07/the-price-of-poor-research/</link>
		<comments>http://hodesdigital.co.uk/hyatt/2009/07/the-price-of-poor-research/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 11:42:08 +0000</pubDate>
		<dc:creator>Andy</dc:creator>
				<category><![CDATA[Friday Mails]]></category>
		<category><![CDATA[Interesting sites]]></category>
		<category><![CDATA[Doritos]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Pontins]]></category>
		<category><![CDATA[Swine Flu]]></category>

		<guid isPermaLink="false">http://hodesdigital.co.uk/hyatt/?p=376</guid>
		<description><![CDATA[I&#8217;ve asked Stephen Dix, our resident copywriter and eccentric extraordinaire, to supply his thoughts for this week&#8217;s digital digest.I guess I asked for this&#8230; First up is a lesson we&#8217;d all do well to learn &#8211; that is, don&#8217;t use a word if you don&#8217;t know what it means. Now, not so much of a [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve asked Stephen Dix, our resident copywriter and eccentric extraordinaire, to supply his thoughts for this week&#8217;s digital digest.I guess I asked for this&#8230;</p>
<p>First up is a lesson we&#8217;d all do well to learn &#8211; that is, don&#8217;t use a word if you don&#8217;t know what it means. Now, not so much of a problem when you&#8217;re playing Scrabble (although I did have a bit of a falling out with a friend earlier in the week when they put down &#8220;GRIFF&#8221; for 24 points and couldn&#8217;t say whether it was a real word or not and I let them have it and they went on to win and I hate losing so I flipped the board over and smashed up their kitchen with a ball peen hammer) but when you&#8217;ve got a big fat prestigious brand to pamper and protect &#8211; well then, it&#8217;s a different matter altogether. Take Pontins for example. Long famed for their cheap holidays in the British Isles, they&#8217;re particularly in vogue at the moment thanks to the crunchy credit crisis and the fact that no one can afford their usual fancy overseas holiday in Magaluf. So you&#8217;d think protecting their brand would be pretty high up on their agenda, alongside making sure the swimming pools are wee-free and the kitchens have a big enough stockpile of gristle burgers to last the summer long. You&#8217;d think so, but no. They&#8217;ve plastered the word &#8220;PONTASTIC&#8221; all over their marketing materials. Try googling it, and see what the first entry above the official Pontins site is. Go on, I dare you.</p>
<p>Earlier, on my way to work, I saw a man wearing a surgical mask on the tube. I don&#8217;t think he was doing it for fun, either. I think he was scared of catching swine flu. Now, I&#8217;m not bothered about swine flu &#8211; but then that&#8217;s because I have a strong belief in reincarnation and am hoping to come back as a oinking cartoon pig. But for those of you who are unsure of what will happen to you in the next life, well. I can kind of understand why you&#8217;re worried. Take my mother for example. She&#8217;s terrified. Calls me at all hours of the night, asking me if the Tamiflu she paid £180 for during the height of the bird flu scare will still be effective. Now, I&#8217;m no expert, but if it&#8217;s three years out of date, the active ingredients aren&#8217;t going to work properly. Even if you have kept it in the salad bit of your fridge for the duration. As my mother says though &#8211; out of date Tamiflu is better than no Tamiflu. And it is with that in mind that I present to you <a href="http://retardzone.com/2009/04/27/top-10-swine-flu-conspiracy-theories/" target="_blank">THE TOP TEN SWINE FLU CONSPIRACY THEORIES. </a></p>
<p>Finally, a bit of fun for those of you in need of light relief after all the doom and gloom of recent times. It&#8217;s a game Jim, but not as we know it. Basically, it works like this: you go to the supermarket to do your weekly food shop (soup, crisps, savoury rice, ham, some lumps of value chicken, Reggae Reggae sauce, hand cream, tissues, pine nuts, Listerine). While in the crisps aisle, you spot a mysterious-looking black packet of Doritos without a flavour. You think &#8220;oooh, I bet I could identify that mystery flavour. I know loads about crisps I do. I even remember proper big Monster Munch the first time round and everything&#8221;. So you place them in your basket, and buy them. Later, you&#8217;re watching A Touch of Frost and feeling a bit peckish. So you get the Mystery Flavour Doritos out and start crunching down on them. As you&#8217;re marvelling at the spicy taste and racking your brains as to what it could be, yours eyes wander to the back of the packet, slowly widening as read that the person who guesses correctly is set to net a cool £20,000. Come Monday, you&#8217;re on <a href="http://id3.doritos.co.uk/" target="_blank">http://id3.doritos.co.uk/</a> entering your unique packet code in order to take your guess at the flavour. But, as you&#8217;ll discover when you have a go, that&#8217;s just the start of a massive interactive adventure &#8211; the kind of thing that makes Anthony and Mister Stu (the two guys in spectacles in IT or Digital or whatever it&#8217;s called this week) foam at their joysticks.</p>
]]></content:encoded>
			<wfw:commentRss>http://hodesdigital.co.uk/hyatt/2009/07/the-price-of-poor-research/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Friday thoughts: evolution or revolution?</title>
		<link>http://hodesdigital.co.uk/hyatt/2008/11/friday-thoughts-evolution-or-revolution/</link>
		<comments>http://hodesdigital.co.uk/hyatt/2008/11/friday-thoughts-evolution-or-revolution/#comments</comments>
		<pubDate>Fri, 07 Nov 2008 12:49:59 +0000</pubDate>
		<dc:creator>Andy</dc:creator>
				<category><![CDATA[Friday Mails]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Friday thoughts]]></category>
		<category><![CDATA[Lewis Hamilton]]></category>
		<category><![CDATA[Obama]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Presidential Campaigns]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://dbuzzman.wordpress.com/?p=87</guid>
		<description><![CDATA[Sorry about the diatribe, but it’s been an interesting week; an historic week, even: Lewis Hamilton becomes the youngest Grand Prix winner ever; and Barack Obama becomes the first black president. Both of these are interesting because they demonstrate two extremes of planning a campaign: in the Barack case, an intelligently prepared campaign strategy that [...]]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;">Sorry about the diatribe, but it’s been an interesting week; an historic week, even: Lewis Hamilton becomes the youngest Grand Prix winner ever; and Barack Obama becomes the first black president. Both of these are interesting because they demonstrate two extremes of planning a campaign: in the Barack case, an intelligently prepared campaign strategy that used social media to broaden the reach and exposure of a political campaign to previously unheard of levels; and in the case of Lewis Hamilton, a thoughtless attempt to seize on the competitive nature of sport that went hideously wrong.</span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;"><strong>Obama and the power of Facebook</strong> (</span></span><a href="http://my.barackobama.com/"><span style="font-size:small;font-family:Calibri;">http://my.barackobama.com</span></a><span style="font-size:small;"><span style="font-family:Calibri;">)</span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;">The Barack story is interesting, because there is a parallel with the Conservative rise to power of the early 70s. In both cases, the political parties/candidates recognized the power of new channels to activate and capture the attention of previously hard to reach candidates. In the 1970s the channel was TV; in the case of Obama it was the internet. </span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;">There is a lot of material about the Obama campaign (I’ve included two links below), but for me one of the most interesting and unique features was its use of social networking sites like MySpace and Facebook. Chris Hughes, the founder of Facebook, was brought onto the Obama team and immediately set about activating a whole tranche of activities, run by engaged supporters. Some of the stats have been included below:</span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoListParagraph" style="text-indent:-18pt;margin:0 0 0 36pt;"><span style="font-family:Symbol;"><span><span style="font-size:small;">·</span><span style="font:7pt &quot;">         </span></span></span><span style="font-size:small;"><span style="font-family:Calibri;">More than 1.5 million people visited the mybarackobama website and organized themselves into 35,000 separate groups</span></span></p>
<p class="MsoListParagraph" style="text-indent:-18pt;margin:0 0 0 36pt;"><span style="font-family:Symbol;"><span><span style="font-size:small;">·</span><span style="font:7pt &quot;">         </span></span></span><span style="font-size:small;"><span style="font-family:Calibri;">Over 150,000 meetings and events were organized during the 21 months of Obama’s presidential campaign</span></span></p>
<p class="MsoListParagraph" style="text-indent:-18pt;margin:0 0 0 36pt;"><span style="font-family:Symbol;"><span><span style="font-size:small;">·</span><span style="font:7pt &quot;">         </span></span></span><span style="font-size:small;"><span style="font-family:Calibri;">Supporters bombarded YouTube with videos of his speeches to boost his online presence</span></span></p>
<p class="MsoListParagraph" style="text-indent:-18pt;margin:0 0 0 36pt;"><span style="font-family:Symbol;"><span><span style="font-size:small;">·</span><span style="font:7pt &quot;">         </span></span></span><span style="font-size:small;"><span style="font-family:Calibri;">The campaign raised over $600m in donations from 3million people, many of whom contributed online</span></span></p>
<p class="MsoListParagraph" style="text-indent:-18pt;margin:0 0 0 36pt;"><span style="font-family:Symbol;"><span><span style="font-size:small;">·</span><span style="font:7pt &quot;">         </span></span></span><span style="font-size:small;"><span style="font-family:Calibri;">When the Republicans started the viral rumour mill, the Obama camp used the internet to counter the various rumours that were being aired.</span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;"><span lang="EN">Simon Rosenberg, who worked on Bill Clinton&#8217;s first presidential campaign, said: &#8220;<em>He&#8217;s run a campaign where he&#8217;s used very modern tools, spoke to a new coalition, talked about new issues, and along the way, he&#8217;s reinvented the way campaigns are run. Compared to our 1992 campaign, this is like a multinational corporation versus a non-profit organisation.</em>&#8221; </span></span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoNormal" style="margin:0;"><a href="http://www.news.com.au/couriermail/story/0,23739,24610850-5018194,00.html"><span style="font-size:small;color:#800080;font-family:Calibri;">http://www.news.com.au/couriermail/story/0,23739,24610850-5018194,00.html</span></a><span style="font-size:small;"><span style="font-family:Calibri;"> </span></span></p>
<p class="MsoNormal" style="margin:0;"><a href="http://news.bbc.co.uk/1/hi/technology/7412045.stm"><span style="font-size:small;color:#800080;font-family:Calibri;">http://news.bbc.co.uk/1/hi/technology/7412045.stm</span></a></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoNormal" style="margin:0;"><strong><span style="font-size:small;"><span style="font-family:Calibri;">Pincha La Rueda de Hamilton</span></span></strong></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;">In the run up to Sunday’s Grand Prix, competitive fervor was at an all time high. For those of who were either dead or simply don’t care the premise was this. Felipe Mass, racing on home turf, needed to come 1<sup>st</sup> or 2<sup>nd</sup> and needed Hamilton to come 6<sup>th</sup> or 7<sup>th</sup> respectively to win the grand prix. If Hamilton came 5<sup>th</sup> or higher he would automatically win. Added to this, Fernando Alonso, who had very public spats with Hamilton last year, had implied in press conferences that he might try to assist Massa (or at the very least hinder Hamilton). Man vs. boy; Spain vs. England; black vs. white. Take your pick – there were plenty of angles to choose from.</span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;"><span lang="EN"><span style="font-size:small;"><span style="font-family:Calibri;"><span lang="EN"><span style="font-size:small;"><span style="font-family:Calibri;"><a href="http://hodesdigital.co.uk/hyatt/wp-content/uploads/2008/11/pinchalarueda.jpg"><img class="alignleft size-full wp-image-89" title="pinchalarueda" src="http://hodesdigital.co.uk/hyatt/wp-content/uploads/2008/11/pinchalarueda.jpg" alt="pinchalarueda" width="450" height="266" /></a></span></span></span></span></span></span>In the pique of nationalistic fervor, TBWA, an Omnicom agency created a site called Pincha La Rueda de Hamilton. The site, which translated means “Burst Hamilton’s Tyre”, invited visitors to place a virtual nail on the track at Interlagos, the setting for Sunday&#8217;s title showdown with Felipe Massa in the Brazil Grand Prix.</span></span></p>
<p class="MsoNormal" style="margin:0;"><span lang="EN"><span style="font-size:small;font-family:Calibri;"> </span></span></p>
<p class="MsoNormal" style="margin:0;"><span lang="EN"><span style="font-size:small;"><span style="font-family:Calibri;">The site was closed down after hundreds of abusive messages were posted, some of which referred to Hamilton as a &#8220;half-breed&#8221; and others which used the n-word. It’s a classic campaign of an organisation creating something and then foolishly not monitoring how it gets used. </span></span></span></p>
<p class="MsoNormal" style="margin:0;"><span lang="EN"><span style="font-size:small;font-family:Calibri;"> </span></span></p>
<p class="MsoNormal" style="margin:0;"><span lang="EN"><span style="font-size:small;"><span style="font-family:Calibri;">Now let’s be clear – this isn’t the first time that a voodoo style campaign has been created; in the most recent football world cup there were sites where you could stab effigies of key players with a pin in an attempt to curse them prior to a game. It isn’t even the first time that an agency has used the web to push the boundaries of acceptable marketing behaviour. The problem here was that the agency didn’t respond immediately when offensive comments started to get published and when Lewis won the championship, the story became incredibly newsworthy.</span></span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoNormal" style="margin:0;"> </p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Calibri;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;">There is only one fitting epithet to this story…</span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;"><a href="http://hodesdigital.co.uk/hyatt/wp-content/uploads/2008/11/pinchalarueda_404.jpg"></a></span></span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;"><span style="font-family:Calibri;"><a href="http://hodesdigital.co.uk/hyatt/wp-content/uploads/2008/11/pinchalarueda_404.jpg"><img class="alignright size-full wp-image-90" title="pinchalarueda_404" src="http://hodesdigital.co.uk/hyatt/wp-content/uploads/2008/11/pinchalarueda_404.jpg" alt="pinchalarueda_404" width="450" height="330" /></a></span></span></p>
]]></content:encoded>
			<wfw:commentRss>http://hodesdigital.co.uk/hyatt/2008/11/friday-thoughts-evolution-or-revolution/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
